The Dos and Don'ts of Handling Challenging Clients in Your Copywriting Business

As a copywriter, you are likely to encounter challenging clients from time to time. It is important to know how to handle them professionally and ensure that the relationship remains positive. In this article, we will discuss the dos and don’ts of handling difficult clients in your copywriting business so that you can keep your business running smoothly. We will cover tips for communication, managing expectations, problem-solving, and more.

What To Do When Managing A Challenging Client

The reality is that no matter how great a writer you are, encountering a challenging client is an inevitability at some point in your career - and having the skills and tools to handle them is essential for success. Here are some of the things you should do when managing a challenging client:

Be Proactive With Communication

It is important to remain in constant communication with your clients and make sure that they are kept up-to-date with all developments. Being proactive will help you keep the client satisfied and prevent potential problems - tools such as Slack are really great for this. Make sure to provide regular updates on the project, answer questions promptly, and address any issues that arise as soon as possible.

Set Clear Expectations

Before starting any project, it is important to set clear expectations with your client. This includes the timeline, budget, and desired outcomes. Make sure that you both understand and agree on all details of the project in order for it to be successful.

Work Together To Solve Problems

If a problem does arise, it is important to work together with your client to find a solution. Acknowledge the issue and talk through potential solutions in order to move forward. This will help ensure that the project is completed on time and to the client’s satisfaction.

Be Flexible

It is important to be flexible when working with a challenging client. While it is important to stick to set expectations, it is also important to understand that things do not always go according to plan. Be prepared to make adjustments and be flexible when needed.

Key Fact

According to research, repeat customers tend to spend 67% more on average than new customers - you can see why it makes sense to handle challenging clients the right way.

 

Case Study

Anna is an experienced copywriter who recently took on a challenging client. She was initially hesitant to take him on as he had a reputation for being difficult, but she decided to give it a try.

To handle the situation in the best way possible, Anna used the dos and don'ts of handling challenging clients. She screened potential clients in order to determine if they were a good fit and set clear agreements before taking on the project. She was also clear on her rates and services and focused on building a strong working relationship with the client. 

She remained responsive and professional throughout the process and consistently delivered quality work.

As a result of Anna's approach, she was able to maintain a good relationship with her challenging client, and successfully complete the project to their satisfaction.

 

What Not To Do When Managing A Challenging Client

While it is important to know what to do when managing a challenging client, it is just as important to know what not to do. Here are some of the things you should avoid when dealing with difficult clients:

Avoid Being Critical or Condescending

It can be tempting to be critical or condescending when dealing with a challenging client. However, it is important to remember that they are your customer and should be treated as such. Avoid being critical or condescending, and maintain a professional tone at all times.

Avoid Being Inflexible

It is important to set expectations and remain firm when necessary, but also avoid being inflexible. Understand the client's needs and be willing to accommodate them as much as possible.

Avoid Making Promises You Cannot Keep

It is important, to be honest with your client and not make promises that you cannot keep. If a project becomes too difficult or if there is an issue, it is better to be upfront about the situation than to make empty promises.

Avoid Taking On Too Much Work

When dealing with challenging clients, it is easy to become overwhelmed and take on too much work. Make sure that you can manage all the projects you have taken on and do not overextend yourself.

How To Avoid The Chance Of A Challenging Client

Of course, the best option is to avoid challenging clients altogether. Here are some tips for doing so:

Screen Potential Clients

When starting a project, it is important to screen potential clients and make sure that you are the right fit for each other. Have an in-depth conversation about their goals and expectations as well as yours before taking on the project.

Set Clear Agreements & Contracts

It is also important to make sure that all agreements and contracts are clear and that you both understand the terms. This will help prevent any potential issues down the line.

Be Clear On Your Rates & Services

Make sure that you are clear on your rates and services before taking on a new project. Being upfront about what you can offer will help ensure that both parties are happy with the arrangements.

Focus on Building Relationships

It is important to build a strong working relationship with clients in order to avoid any challenging situations. Treat each client as an individual and take the time to get to know them. This will help create a positive working environment and make it easier to handle any potential problems that arise. Use Trello or Asana to manage projects, and let clients see where you are at every stage.

Be Responsive & Professional

Make sure that you are always professional and responsive when dealing with clients. This will help maintain a good relationship and make it easier to handle any challenging situations.

Remain Consistent

Finally, it is important to remain consistent when dealing with clients. Make sure that you are upholding the same standards and delivering quality work each time. This will help ensure a good relationship and make it easier to handle any challenging situation that arises.

Key Fact

82% of companies say that retaining a customer is less expensive than acquiring a new one - wherever possible, it is a good idea to handle challenging clients in a professional manner and work on maintaining the relationship.

 

Final Thoughts

No matter what type of client you are dealing with, it is important to remain professional and flexible. Keep these dos and don'ts of handling challenging clients in mind, and you will be able to handle any situation that arises - and maintain a sterling reputation as a cool, calm, and collected business owner who is more than capable of handling any situation.

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